Privacy Policy
OXOTravel respects the privacy of every customer and is committed to protecting personal information in accordance with applicable data protection laws. This privacy policy explains how we collect, use, process, and safeguard your data.
Information We Collect
We may collect the following information when you interact with our services:
- Personal information: Name, date of birth, passport details, nationality.
- Contact details: Email address, phone number, address.
- Booking information: Flight, hotel, transportation, and travel itinerary details.
- Payment information: Billing details (processed securely via third-party gateways).
How We Use Your Information
Your data is used solely for legitimate business and travel-related purposes, including processing bookings, issuing tickets, providing support, and improving our services.
Cancellations & Refund Policy
Refundable Packages
- Refundable packages may be cancelled up to 14 days before departure.
- Certain components (flights, hotels) may still be non-refundable based on supplier rules.
Non-Refundable Packages
- Cannot be cancelled or refunded.
No Refund Situations
- Cancellations within 14 days of departure.
- “No-show” by the customer.
Terms & Conditions
Introduction
By booking with OXOTravel, you agree to these Terms & Conditions and the policies of the respective travel service providers.
Payments
- Payment must be completed as required at the time of booking.
- Prices may vary until ticket issuance due to taxes or exchange rates.
Traveler Responsibilities
- Provide accurate passenger information.
- Hold valid travel documents (passport, visa).